You can find out right now if ElectraStar is available at your address - just click below and follow the on-screen instructions. You can find make an inquiry or place an order right now - just click below and follow the on-screen instructions. It takes 24 hours to 3 business days to activate your ElectraStar service. Just contact us and we'll make an appointment for our technician to bring your contract & modem to your home and you get you online - it's free-of-charge! In rare cases, it can take longer than 3 days to activate if you live in an apartment building requiring special landlord permission to give our technician access the building. The main contract terms are a 12-month period and you must return the equipment (modem & phone) to ElectraStar in good condition. The modem rental is free-of-charge and the phone rental is 1250 Kc for the entire service period, even when you re-new your contract for more than 12 months.

Click below for full details ElectraStar will send you a monthly bill; our charges will not appear on your electricity bill. You can choose to receive your bill by e-mail and/or by mail. Payment is easiest by pre-authorized credit card or bank debit, but you can also choose to pay by bank transfer or postal gyro each month. If you use our phone service, rental of the phone or IP-adapter must be paid at start of contract.

You will receive a 10% discount if you pay for the full 12-month period at the start of the contract! Home delivery and installation is free-of-charge and it's really as easy as described by clicking below: ElectraStar will provide you with a free modem at the start of your contract. If you choose to use our phone service, we will provide you with a phone, or if you prefer to keep using your existing phone, we will provide you with an IP-adapter - one of these devices is required for phone service. The necessary cables are also provided. Any PC running Windows 98/2000/XP with an Ethernet port will work with the modem - in the rare case that your PC doesn't have an Ethernet port but does have a USB port, we can provide you with the required adpter for a small charge. If you use an Apple computer, contact our Helpdesk and we'll send you simple instructions. Please make sure your computer is protected by up-to-date firewall and internet security software. No special software is needed - ElectraStar's modem and phone are Plug & Play devices that will work with your computer as soon as they are connected. Make sure your computer is protected by up-to-date firewall and internet security software. It's easy to connect ElectraStar's modem to your home network - instead of plugging the Ethernet cable from the modem directly into your PC just plug it into the LAN port of your network hub or wireless router, and verify all your PC's settings as shown in the answer to the 3rd FAQ question in this section. Make sure your computer is protected by up-to-date firewall and internet security software. ElectraStar recommends anti-virus and anti-intrusion software available from Symantec, AVG or McAfee.

Make sure you also regularly visit Microsoft’s update center at www.microsoft.com to download Windows security updates.

No software can protect you against 100% of the threats appearing periodically on the internet. ElectraStar does not guarantee that the above-mentioned software products will prevent an infection of your computer, especially if you open e-mail attach-ments without knowing their contents or source, which you should never do.

Although ElectraStar's own network is extremely secure, the internet is infested with malicious code intent on infecting or intruding into PC's worldwide, and it is your responsibility to protect your PC with firewall and security software. Click below to see prices and descriptions of each ElectraStar service. ElectraStar gives you a FREE phone line with every service contract, so you never again have to pay monthly line charges!
Click below to see prices and description of ElectraStar phone service. Activation, home delivery and installation are free-of-charge! See just how easy it is by clicking below: ElectraStar's modem is provided to you free-of-charge. If you choose to use our phone service, you need either our phone (or IP-adapter so you can keep using your existing phone) - either device costs 1250 Kc + VAT. You rent the equipment provided to you by ElectraStar with your service contract. You must return the equipment to Electra-Star in good condition at the end of your contract. You can see full details about all of ElectraStar's internet services by clicking below. Yes, you will get the internet speed you pay for with ElectraStar. Our customers tell us they've been misled by the exaggerated speed claims of other telecom companies, who advertise speed they cannot deliver to most of their customers except in short bursts lasting 1 or 2 seconds! One of the main reasons for this is that these telecom companies use a much higher "aggregation rate" than ElectraStar, which is explained in the answer to the next question in this FAQ list. Because of the physical characteristics of the electrical network used by ElectraStar to transport your internet signal, your speed may fluctuate at different times of the day due to variable electrical loading patterns on the network on your street, due to your neighbors' daily power consumption habits. That's why ElectraStar always sets your speed limit about 20% higher than the amount stated in your service contract, so even though sometimes your speed might be less than you expect, you'll often get much higher speed than the amount you're paying for. The main reason why you get more reliable speed with ElectraStar is because our "aggregation rate" is the lowest of any residential internet service in the Czech market. Aggregation rate refers to how many customers can be connected on a network "node" segment at the same time - this is important because it determines how many people share limited bandwidth at the same time. Obviously more people sharing bandwidth reduces everybody's speed. Most telecom companies selling residential ADSL services in the Czech market use an aggregation rate of 50:1 - this is 10 times worse than ElectraStar's aggregation rate of only 5:1, which means a maximum of 5 customers share the bandwidth on an ElectraStar network segment instead of 50 customers on the other networks. So in fact, at any given moment, you'll often be the only customer using bandwidth on the network segment where you live! Electrastar builds its network for quality of service, not mass marketing, so that you can enjoy the most reliable internet service. You can see full details about all of ElectraStar's internet services by clicking below. ElectraStar does not reduce your speed to limit your data consumption like other telecom companies who call this practice "Fair User Policy" or FUP. ElectraStar owns and controls its own infrastructure. It is designed to block hackers from penetrating ElectraStar's network to invade our customers computers.

Beyond ElectraStar's own network, hazards such as viruses and spyware are widespread on the internet, so make sure your computer is protected by up-to-date firewall and internet security software. No, you don't have to cancel your current phone service when you become an ElectraStar customer. It's up to you if you want to use ElectraStar's free phone line to make calls. You are free to keep your existing phone line or to cancel it. Yes, ElectraStar works just like the phone service you've always used - just dial any number you want to make a call. Yes, you can continue using your existing phone with the IP-adapter supplied with your ElectraStar modem. ElectraStar assigns a new phone number to you when you become our phone customer, but it is possible for you to keep your existing number, if you prefer. Your current phone service operator is required by law to enable your phone number to be transferred to another network. The amount of time it takes and the cost depends on your current operator. ElectraStar will take care of the process for you and you are responsible to pay for the cost. ElectraStar is not owned by Prague's electric company PRE, which has a contract with ElectraStar to build and operate our PLC telecommunications system on their network to provide PRE's customers with broadband services. Your electric bill is not affected by ElectraStar. We will bill you separately for your internet and phone services. No, the electric wiring in your home needs no modifications for ElectraStar service. Just plug your modem into an electricity socket - our signal will be already there! No, neither the ElectraStar modem or phone will interfere with your electricity service or your other electric devices, nor will our signal on the electrical wiring in your home. Like any other electric device in your home, like your computer, ElectraStar will not work if there's a power cut. No, PRE does not operate the helpdesk or customer service for ElectraStar - our Helpdesk is at your service, click below for full details: